HOW TO REACH OUT TO A DIGITAL SAVVY INDIAN CONSUMER
India has earned a reputation for itself as the leading destination in the world for international companies, to do business.
The thrilling digital revolution currently underway in India is hard to ignore.
Even in the smallest villages, thousands of Indians are buying their first smartphones so they too can connect with millions of others via the World Wide Web.
India’s population is three times the size of America and all technology giants such as Google, Facebook, and Tik Tok have prioritized India as a key market.
It’s hard to ignore doing business in a country with over 1.2 billion people.
A report by the Global Innovation Index also showed that there is a rapidly growing innovation and startup culture across the major markets.
This has resulted in an improvement in India’s global GDP (Gross Domestic Product) ranking from eighty-one to fifty-two between 2015 & 2019.
India can also boast of an unparalleled youth demographic with about sixty-five percent of its population at 35 years old or under.
One half of the nation’s population of 1.2 billion is below 25 years old.
By 2020, it is expected that, the age of the average Indian will be 29 years, compared to 37 for China and 48 for Japan
Additionally, the country has improved its reputation in terms of the risk posed to foreign investments and, by early 2019, had ranked third in the world with regard to attracting technological investment transactions.
Moreover, the Indian market has always been an attractive one for many multinational companies looking to expand their businesses to the Asian continent.
It has ranked among the world’s largest ecommerce economies and the frequency of the transactions occurring across its mobile channels remains unparalleled among neighboring countries within the region.
Average Indian Consumer Profile
As of 2019, the Indian population was approximated to be 1.37 billion following the most recent UN data.
Mumbai is the country’s largest city with about 12.5 million inhabitants. It is closely followed by Delhi which has more than 11 million residents.
In general, there are over 50 regions in India that have a population of one million.
Even though the number of people living in urban zones has risen over the past 20 years, approximately 67% of Indians still occupy the rural areas.
The country is well-known for its great variety of languages, religions, traditions, literacy levels, economic status, and social customs.
Therefore, there are numerous Indian consumer profiles.
In 2011, the country had a 74% literacy level – 62% for women and 82% for men. However, these figures vary a great deal from state to state.
The rising income is influencing the spending patterns of the average Indian consumer and is expected to propel digital consumption in the country in the next decade.
The General Business Outlook in India
Expanding business to India entails facing different languages and cultures, along with diverse business practices and etiquettes.
Yet, India’s business landscape is set to develop in multiple areas thanks to several factors which include government stimulus, international trade, and a strong emerging economy.
With a burgeoning young populace that is aspiring to key leadership positions, technology has also been a major driving force for innovation and economic growth.
There are numerous business opportunities in multiple industrial sectors.
However, one must bear in mind that the 29 states in India each have different languages and customs.
The country cannot be perceived as a single market but rather as an interconnection of regional markets with varying business practices in each state.
While one can be easily be discouraged by hurdles, such as market regulatory hurdles, entrepreneurs can still navigate the Indian market successfully with a strategic roadmap.
A winning strategic plan that has long term benefit is the ideal foundation for any business; this will allow for application and adaption to the diverse and complex nature of the Indian economy.
This is a market that requires loads of endurance and long-term strategic planning to be successful.
Below, we have highlighted a few useful tips you should know before expanding business to India:
- Examine the competition and understand customer preferences.
- Seek objective advice from others who are already successful – look out for networking opportunities and get in touch with entrepreneurs who have already achieved their startup business goals in India.
- Speak to agencies like us that help you navigate through the market with ease
As 2020 begins in earnest, most Indian tech start-up businesses are already looking forward to enjoying their best business year in recent times thanks to some of the highest amounts of investment capital flow ever recorded flowing into India’s local ecosystem.
Jeff Bezos promises $1bn Amazon investment in India.
Since the beginning of 2019, $11.3 billion was raised by unlisted Indian tech startups – a significant increase from the $10.5 billion raised the previous year.
The fundraise witnessed last year was the largest figure for the country’s local tech network in any year.
This further places India’s burgeoning startup economy on the path of steady development.
Moreover, the Indian government has further liberalized its policies on foreign direct investment (FDI) for most economic sectors, which has opened up new avenues for global investors and corporate giants.
Tech Startups in India
With the addition of over 1,300 tech startups so far in 2019, India has strengthened its claim as the world’s 3rd largest tech startup ecosystem.
The country now has between 8,900 and 9,300 tech startups in total.
The Indian economy also witnessed the inclusion of seven Unicorns (companies that have an over 1 billion USD valuation) by August this year taking the total number to twenty-four – the 3rd highest tally of Unicorns in the world for one country.
Digital Savvy Indian Consumers are Expected to Have a Higher Concentration of Wealth
The age bracket of the average digital-savvy Indian consumer is also tightly concentrated within 20-34, just like their global counterparts.
The digital-savvy Indian consumer typically performs more business activities online with their mobile devices instead of computers.
Reading customer reviews and utilizing mobile banking services have become rampant daily activities across digital channels.
The digital-savvy Indian consumer is also motivated by saving time & money. Brand variety is another essential factor for shopping online.
As per latest KPMG reports, typical Digital Consumers in 2030 would most likely be:
- Non English speaking
- Mobile phone users
- From a developed rural are/non-urban setting
- Willing to pay for content online
The fact remains that India will go through a massive evolution stage in the next decade.
India has brilliant scope to boost disposable incomes and improve logistical & digital infrastructure.
In the nearest future, India will witness improvements in high-value digital transactions across major industries like travel & hospitality, ticketed attractions, consumer food services, and apparels among other sectors.
Digital Brands and the Digital Savvy Indian Consumer
All over the world, and in India, digital technology has interrupted many aspects of customer lifestyle.
Thenumber of digital Indianconsumers is poised to increase over the next 10 years due to the accelerated digital transformation.
Most consumers now crave for more personalized experiences, resulting in companies continuously innovating and generally re-visiting their business models.
By successfully leveraging these disruptive technologies, today’s brands can deliver the expected consumer experiences.
Smartphones have become the preferred medium for shopping online.
Purchases are largely influenced by user reviews and recommendations.
A large majority of Indians are increasingly accessing commercial activities via mobile channels.
Convenience, media tickets, delivery facilitates and grocery purchases are widespread weekly digital purchases made online.
The digital-savvy Indian consumer also places a higher value on best prices for their online shopping.
Harnessing third-party payment apps has become increasingly popular among Indians.
- India had 451 million monthly active internet users as on March 31, 2019 (90 times the population of Singapore)
- Approximately 139 million which represents 72% of urban Internet users use the internet every day
- The population of female internet users in India is half that of the 258 million Indian male internet users
80% of the country’s internet consumption is done via mobile smartphones which has led to the digital revolution being witnessed in the country today.
This revolution has affected every aspect of the Indian lifestyle from healthcare, fashion, and banking, booking tickets, eating out, and hookups that last a lifetime.
The Marketplace That Never Closes
As the tech-savvy Indian consumer – especially the modern ‘Generation Z’ and the ‘Millennials’ – consumes most of the digital information around them, this is the perfect opportunity for brands to leverage by creating varied consumer experiences online.
This is the best time to expand business to India even though it’s a fragmented market with varied consumer profiles.
Lots of international brands have confronted the challenge and ventured into the Indian market.
Global brands such as North Face, Muji, and Armani Exchange are thriving in India thanks to the effective use of knowledge and information to create products designed to accommodate the average consumer’s needs.
The cost of engaging and communicating with prospects on digital platforms is considerably lower in comparison to the other countries.
Those brands that continue to generate robust consumer experiences on digital platforms will always attract the attention of new customers by developing trust and gaining their loyalty.
Some Key Ingredients Needed For Expanding Business to India
- Engaging Content: The content must be engaging, interactive, and bite-sized to allow the average Indian consumer to relate with the brand message and offer feedback and suggestions for improvement.
Global content/campaigns don’t work well and winning brands usually adapt their communication to not just suit the sensibilities of the Indian subcontinent but take care of regional nuances.
- Leveraging Technology: Scale can be achieved by embracing and adopting the latest technology. Technology enables personalization at scale and that’s a winning ingredient for achieving success in a market with a lot of opportunities.
- Consumer Insights: It is important to better understand Indian customers’ shopping preferences and spending patterns.
This will better enable the business to produce tailor-made products corresponding to the customer’s requirements and help develop the brand faster.
- Strategic Partner – The market can be growth hacked through strategic partnership. It is essential to identify the right partner based on common shared values.
India’s huge economy is still developing rapidly.
The country’s business landscape is geared towards growth in multiple sectors thanks to numerous favorable factors which include government stimulus, international trade, along with an overall robust and developing economy.
Increased private investment, an increased level of infrastructural growth, along with an investment-friendly environment is expected to propel this growth.
With India’s younger generation rising to leadership positions and driving technological growth and improvement, there are several opportunities for doing digital business in multiple economic sectors.
An expanding middle class coupled with rising incomes in India will bring about a significant shift in the spending and consumption habits of the average Indian consumer, presenting huge opportunities for expanding business to India.
For instance, because more Indians now use affordable smartphones, the total revenue from e-commerce activities is likely to grow beyond 120 billion USD in 2020 and this figure will continue to rise.
The timing is perfect for you to branch out into the Indian business ecosystem, while you can still have a pioneering advantage